CRYSTAL L. LITTLE
Relational-Driven Leadership | Content Strategy | Organizational Resiliency
615.714.6756 | crystal@wakingspirit.org | linkedin.com/in/crystal-little-528714260
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SIGNATURE SKILLS
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Narrative-driven content strategy across cultural, generational, economic, and intellectual spectrums.
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Relational-driven leadership for resiliency and human capital development.
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Adaptive problem-solving through data-driven decision-making.
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Empathetic conflict resolution to encompass different experiences, cultural norms, and personalities.
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Balance of cultural, emotional, and intellectual intelligence.
EDUCATION
Wake Forest School of Divinity
2017-2020
Courses in nonprofit development, community leadership, personality and behavioral analysis, change management, trauma and resiliency, ethics, and social justice community organizing.
Master of Divinity
Salem College
2011-2017
Integrated Major in the Intellectual History of Western Civilization from Antiquity to the Early Modern Era. Minor in Philosophy.
Bachelors of Arts
PROFESSIONAL
Editor of Publications
International Legal Technology Association (ILTA)​
Chicago, IL (Remote)
Nov. 2023 - Present
Organizational Impact
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128% annual increase for ILTA publications’ readership audience during my first year (2024).
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50-75% increase in content submissions by creating clear, accessible processes and offering one-on-one content strategy and thought-leadership coaching.
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Created policies, guidelines, best practices, and a content rubric that improved content quality and standardized decision-making processes for content acceptance.
Operational Efficiency
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Reduced interdepartmental hours required for the publication production process by over 50% by implementing work-hour optimization tactics with ILTA’s Creative Design Director.
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Designed a postmortem annual review to assess yearly goals, create new benchmarks for growth, and compare comprehensive metrics for data-driven decision making.
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ILTACON is ILTA’s annual premier conference for professionals within the global legal technology community https://www.iltacon.org/home
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Responsible for editorial and press-related duties, as well as the conference’s Tranquility Room. “A Little Room for Tranquility” https://abovethelaw.com/2024/08/24-hours-at-iltacon-24/
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Facilitated a collaboration between ILTA’s Women Who Lead group and Thistle Farms, a Nashville-based nonprofit: https://abovethelaw.com/2024/09/the-power-of-self-advocacy/
Office Manager
Parham Law Offices, LLP
Murfreesboro, TN
Aug. 2021 - May 2023
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Mitigated critical risks through initial operational analysis (e.g., addition of Errors and Omissions coverage, formalized office polices and NDA for employee files, set-up a firm-wide VPN and partnered with IT consultants to meet the digital security needs of pandemic-related shifts).
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Utilized behavioral analysis skill-set during jury selections, court proceedings, pre-trial client consultations, and resiliency coaching for clients with high levels of trauma-related emotional reactivity.
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Transitioned client files into the firm’s cloud-based management system and streamlined all administrative, paralegal, and client tasks, including the preparation and filing of legal documents, tracking deadlines, and overseeing the firm’s court calendars across multiple systems within seven middle-Tennessee counties.
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Decreased yearly uncollectible fees by 74% through flexible in-house payment options and a client-focused resource for exploring creative funding opportunities.
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Managed all administrative and paralegal duties for the firm owner and partner attorney through their partnership dissolution and the division, resolution, closure, and physical and digital storage of remaining client files.
Program Director (Creator)
The Shalom Project,
Flourish
Winston-Salem, NC
June 2018 - Aug. 2021
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Responsible for research, content creation, operational processes, administrative documents, and promotion of the Flourish Initiative, to increase economic mobility opportunities for financially insecure single females through holistic wellness education within a supportive community of belonging.
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Safeguarded sustainability by establishing a diversified donor database, authoring data-driven grant proposals, delivering compelling outreach content, and creating pathways for community members to support program participants.
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Maintained a transparent relationship with The Shalom Project’s Board of Directors, staff, and community stakeholders, ensuring alignment with organizational mission, vision, programmatic goals.
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Exhibited programmatic resiliency during the COVID-pandemic as a result of Flourish’s technology-driven, workforce development initiative implemented in the fall of 2019.
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Developed comprehensive program materials and facilitated high-level educational meetings and trainings, enhancing participant engagement and program effectiveness and impact.
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Managed creative design for the Flourish website and password-protected online learning platform, enhancing accessibility and user experience for participants.
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Coordinated a diverse network of guest presenters and service providers while managing a team of staff, interns, and VISTA members to deliver high-quality programming.
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Advocated for trauma-informed leadership and belonging-based communities to increase the resiliency and social capital of traditionally under-represented populations.
Associate Agent, Commercial Specialist
The Jim Glasgow Agency (Nationwide)
Winston-Salem, NC
Aug. 2008 - Aug. 2011
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Consistent top-producing (NC region) commercial associate agent and retention consultant who specialized in building, analyzing, and presenting complex commercial policies and maintaining resilient portfolios.
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Managed the daily activities of a satellite office
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Developed a strong network of partnerships across complementary industries.
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Created and maintained various social media platforms.
